Terms & Conditions

The customer shall ensure that he/she will not indulge in any of the following activities while using a taxi or other vehicle provided by Cochin Car Rentals.

1. Smoking, Intoxicants & Misconduct

   Smoking or consuming any kind of intoxicants inside the taxi is strictly prohibited. The driver has the right to refuse pick-up or ask the customer to alight from the cab if the customer is found to be intoxicated, misbehaving with other passengers or the driver, causing a nuisance, or littering the taxi.

2. Damage or Misuse of Vehicle

   Customers must not soil or damage the seats or any other interior parts of the taxi. Misusing, soiling, or damaging any technical or non-technical equipment or devices provided in the taxi is also prohibited.

3. Passenger Capacity

   Customers must not ask or force the driver to board more passengers than the permitted seating capacity of the vehicle. The driver has the right to refuse such a request or ask passengers to alight from the cab where necessary.

4. Personal Belongings & Lost Items

   The Company encourages all customers to take full responsibility for their personal belongings. In case of lost items inside the taxi or cab during the journey, the Company will make reasonable efforts to locate the items but will not be responsible for any loss or damage to such belongings.

5. Complaints & Lost Property

   If the customer leaves any goods in the taxi or has any complaint regarding the services or use of the taxi, the customer must inform the Company in writing within 12 hours of using the taxi or the Company’s services.

6. Quotation & Rate Changes

   All quotations are subject to variation in rates due to applicable statutory levies, increases in fuel prices, and vehicle availability at the time of booking confirmation.

7. Cab & Driver Details

   Cab and driver details will normally be updated by Email and SMS one day prior to the scheduled service. If the details have not been received before 7:00 PM, customers are requested to contact us.

8. Distance, Hours & Additional Charges

   Start and end kilometres and hours are calculated from garage to garage. Parking charges, toll charges, entry fees, and permit fees are payable by the customer unless specifically included in the quotation or booking confirmation.

9. Driver Working Hours

   Driver working hours are normally limited to approximately 8–10 hours for package tours. In hill stations, driver duty is generally limited to a maximum of 6:30 PM, subject to local conditions and applicable restrictions.

10. Duty Slip & Trip Completion

    The customer is required to check and complete the duty slip where applicable. Any concerns regarding the trip, distance, hours, or services should be raised before completion of the trip. Disputes raised after completion may not be entertained.

11. Itinerary Deviations

    Any deviation from the agreed itinerary for package tours must be settled directly by the guest/customer and may result in additional charges depending on the additional distance, time, or services used.

12. Road Safety & Speed Limits

    Under no circumstances should the driver be forced or requested to drive beyond the normal speed limits or otherwise violate the applicable provisions of the Indian Motor Vehicles laws.

13. Departure & Transfer Delays

    Customers are requested to be ready and available on time for departure and transfer services. Cochin Car Rentals will not be responsible for delays caused by traffic congestion, roadblocks, accidents, weather conditions, diversions, or other circumstances beyond the Company’s reasonable control.

14. Early Morning & Late Night Services

    If a trip ends after 11:00 PM or starts before 6:00 AM, an additional driver allowance may be applicable.

15. Calculation of Trip Days

    Where a vehicle is hired for a specific duration or package, the number of days in the trip will generally be calculated on the basis of calendar days and not as 24-hour periods from the original pick-up time, unless otherwise specifically agreed in the booking confirmation.